Accessibility Statement

Our Commitment

We are committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply relevant accessibility standards, because clean water information should be available to everyone.

Standards We Follow

Our website strives to conform to the Web Content Accessibility Guidelines, WCAG 2.1 Level AA. These internationally recognized guidelines explain how to make web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Accessibility Features

Visual Accessibility

Alternative text on all meaningful images
Sufficient color contrast between text and background
Text that can be resized up to 200 percent without loss of content or function
No information conveyed by color alone
Visible focus indicators on interactive elements

Keyboard and Motor Accessibility

Full keyboard navigation across the site
Logical and consistent tab order
Skip-to-content link on every page
No keyboard traps in menus, modals, or forms
Touch targets sized for comfortable tapping

Cognitive Accessibility

Clear, consistent page structure across the site
Descriptive headings that reflect content
Plain-language product and policy copy
Consistent navigation and labeling
Error messages that explain the problem and how to fix it

Forms and Interaction

Every form field has a visible, programmatically associated label
Required fields are clearly marked
Errors are announced to assistive technology
Autofill and autocomplete attributes on standard fields

Media

Captions on product and installation videos
Transcripts available on request
No autoplaying audio
Motion and animation kept minimal and non-essential

Ongoing Efforts

Accessibility is an ongoing process, not a one-time project. Our efforts include:

Regular internal accessibility audits
Automated testing integrated into our development workflow
Manual testing with keyboard-only navigation and screen readers
Staff training on accessibility best practices
User testing with people of diverse abilities
Reviewing accessibility at the design stage, before code is written

Known Limitations

We want to be honest about where we still have work to do:

Some older product videos may have limited caption coverage
Certain third-party applications, such as chat widgets, may not fully meet our standards
Some archived content may predate our current guidelines

We are actively addressing each of these. If you encounter one, please let us know.

Third-Party Content

Some content and functionality on our website is provided by third parties, including payment processors, review platforms, and chat tools. While we choose partners who share our commitment to accessibility, we cannot guarantee the accessibility of all external content.

If a third-party feature blocks your access, contact us and we will provide an alternative way to complete your task.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any barrier, please contact us through our Contact page and include:

The page or feature you were using
The assistive technology or browser you were using
A description of what happened

We aim to respond to accessibility feedback within 2 business days and will tell you what we are doing about it.

Technical Requirements

Our website is designed to work with modern browsers and current assistive technologies. For the best experience, we recommend keeping your browser, operating system, and assistive software up to date.