FAQ

The water in the US is not as clean as many people assume. In addition to chlorine, our water supply can contain heavy metals such as magnesium, calcium, copper, lead, and arsenic, along with other contaminants that result from human-led processes, including pesticides that enter the water supply through farmland, chemical waste from factories, city sewage, and aging pipes.

We created a water report tool to help educate people about the chemicals found in their shower water. Enter your zip code and we will email you a report for your own municipality, built from public data and covering more than 99 contaminants that could be present in your shower water.

Your skin is your body's largest organ. When you shower, it absorbs water like a sponge. Showering in unclean water has real implications for your beauty routine, including premature aging, dry skin, acne, dandruff, psoriasis, and damaged hair.

Chlorine and other contaminants strip the natural oils from your hair and skin, break down amino acids in the hair shaft, dissolve hair lipids, irritate skin, and react with natural melanin, which can change your hair color. Heavy metals can also speed up collagen loss by encouraging free radicals to form.

Hard water contains a high quantity of dissolved minerals, primarily calcium and magnesium. Soft water has been treated so that the only remaining ion is sodium.

Rainwater is naturally soft. As it travels through the ground and into waterways, it picks up minerals like chalk, lime, calcium, and magnesium and becomes hard. Hard water is responsible for spotted dishes, dingy laundry, and soap scum buildup. It also makes soaps and shampoos less effective, because its reaction with calcium and magnesium produces a weaker lather and can leave hair feeling sticky and dull.

Every skin type can benefit from filtered shower water. It may be especially helpful for individuals experiencing premature aging, dry skin, acne, dandruff, psoriasis, eczema, itchy or irritated skin, color-treated hair, or hair that feels damaged or brittle.

Similar in principle to a Brita, our filter uses the pressure of your water to push it through an integrated filter cartridge. The important difference is the media inside.

Most shower filters use carbon, which does not perform well under the actual conditions of a shower, meaning hot water at high velocity. We focused on the two best media for those conditions: KDF-55 and Calcium Sulfite.

KDF-55 consists of high-purity copper-zinc granules designed specifically for removing chlorine and heavy metals at high pressure and higher temperatures. It works by transforming chlorine into harmless chloride through a redox reaction. We include more KDF-55 than any other shower filter on the market.

Calcium Sulfite is used specifically for chlorine removal, and it performs reliably in hot water where other media degrade quickly. Combined with KDF-55, it maximizes the total amount of chlorine removed over the life of the filter.

Yes. We have conducted testing with the most reputable third-party laboratories in the United States, confirming that the filtered showerhead removes chlorine at over 85% for the full lifespan of the filter, assuming multiple people shower at least once a day for 90 days.

That far exceeds NSF-177 certification, the recognized authority on water filtration, whose standard requires 50% chlorine removal.

No. It was designed and built to maximize the pressure coming from your pipes and will not reduce your existing pressure.

The filter uses a 125-micron stainless steel mesh that allows water to flow through at a high rate, and the media particle size was chosen specifically to maintain pressure and prevent clogging during the filter's lifecycle.

It takes about five minutes and requires no plumber. Three simple steps:

Step 1: Remove your existing shower head using the adjustable wrench included with every purchase.

Step 2: Your new showerhead comes preloaded with a filter, so there is nothing to install. You can unscrew the face to double check that the filter is seated correctly.

Step 3: Wrap the exposed pipe threads twice with the included plumber's tape and tear. Twist the showerhead on until snug, then give it a final turn with the wrench to make sure there are no leaks.

No plumber is necessary. Just follow the included how-to guide. If you do need assistance or have any questions, reach out through our Contact page and we will walk you through it.

Yes. The standard thread size for modern shower heads in the United States is 1/2 inch. As long as you have shower arm plumbing coming from your ceiling or your wall, it will fit. It is a simple screw off, screw on swap.

Your order includes:

• One filtered showerhead
• One replacement filter, already installed inside the showerhead
• One adjustable wrench
• One roll of plumber's tape, pre-measured to reduce waste
• One three-step installation guide
• One letter from us to you

The box itself is made from biodegradable reclaimed cardboard and paper pulp, and it is designed to be reused if you decide to make a return.

Yes. Your showerhead includes one filter, which is good for approximately three months of clean water.

When we tested competing shower filters, we found that claims of a six month lifespan were, in reality, closer to three, and that 90% or higher chlorine reduction rates were only true for the first week. Our filter is built to last a full three months at an effective rate you can trust for its entire use.

Yes. Your showerhead comes with one filter, good for three months of clean water. You can sign up for a filter subscription so we handle the replacement planning for you and keep your shower completely carefree.

Subscriptions can be paused, skipped, or cancelled at any time with no fee and no minimum commitment.

As a general guide, replace the filter every three months, or roughly every 90 days. If you live in an area with very hard water or higher contaminant levels, or if several people shower daily, you may want to replace it slightly more often.

Subscribing is the easiest way to stay on schedule, because we send the reminder and the filter.

Yes. We ship free on every order, worldwide, with no minimum purchase. We also cover all customs duties and import taxes, so the price you see at checkout is the final price you pay.

Orders are processed and dispatched within 1 to 3 business days after payment is confirmed. Delivery typically takes 6 to 12 business days after shipment, depending on your location. International deliveries may vary slightly due to customs processing.

You will receive a tracking number by email as soon as your order ships.

We accept returns within 60 days of delivery for a full refund, and we provide a free prepaid return shipping label. Returns are valid for products purchased directly from us or from one of our authorized distributors or retailers.

Refunds are processed within 5 to 10 business days after we receive and inspect the returned item, and are issued to your original payment method.

Yes. Contact us through our Contact page and we will arrange an exchange for a different finish, subject to availability. Exchanges are covered by the same 60-day window and include free return shipping.

Contact us within 7 days of delivery with your order number and a photo of the packaging and product. We will send a replacement right away, and we will cover every associated cost.

We offer five finishes, so you can choose the one that fits your bathroom: Modern Chrome, Brushed Steel, Jet Black, Brushed Gold, and Vibrant Red.

Key specifications include:

• Flow rate of 1.8 gallons per minute, compliant with California and New York standards
• Weight of 1.56 lbs
• High-impact ABS construction
• Universal fit for the standard 1/2-inch plumbing used by all US showers
• 5.3 inches in diameter and 5.4 inches long
• Designed to optimize, not reduce, water pressure

Yes. Every showerhead is covered by a 2-Year Limited Warranty against defects in materials and workmanship from the date of delivery. If your product fails under normal household use due to a manufacturing defect, we will repair or replace it at no cost.

Filter cartridges are consumable components covered against manufacturing defects, but gradual reduction in filtration capacity over the three-month service life is expected, not a defect.

Our current product is designed to transform your shower. We plan to tackle every faucet eventually. Sign up for our newsletter at the bottom of any page to be the first to know when we do.

No. This product is designed for shower use with municipally treated water. It is not intended as a drinking water filter, a medical device, or a treatment for microbiologically unsafe water.

Most dermatologists recommend keeping the temperature between 98 and 101 degrees Fahrenheit. There are also meaningful benefits to cooler showers for circulation, so we will let you decide what feels right.

We accept major credit and debit cards, digital wallets, and other payment methods shown at checkout. All transactions are encrypted using industry-standard SSL technology, and we do not store your full card number on our servers.

All prices are displayed and charged in US Dollars, USD, unless otherwise stated at checkout.

Please visit our Contact page and fill out the form, or reach us using the details listed there. We aim to respond to all inquiries within 24 to 48 hours during business days, and faster for damaged or defective items.

Yes, as long as your order has not shipped. Contact us through our Contact page as soon as possible. Orders are processed within 1 to 3 business days, so early notice gives us the best chance to help. Once an order has shipped, you are welcome to start a return as soon as it arrives.