Shipping Policy

Free Worldwide Shipping

We offer free shipping on every order, worldwide. No minimum purchase. No hidden handling fee. No surprise charge at checkout.

The price you see is the price you pay — and delivery is always included.

What Free Shipping Covers

Standard ground or equivalent delivery to the contiguous United States
Standard international delivery to most countries worldwide
Tracking on every single shipment
All customs duties and import taxes, paid by us

Order Processing

Processing Timeline

Orders are processed and dispatched within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Order Confirmation

You will receive a confirmation email as soon as your order is placed, followed by a shipping confirmation with tracking information once your order leaves our facility.

If you do not receive a confirmation email, please check your spam folder first, then reach out through our Contact page.

Estimated Delivery Times

Delivery typically takes 6 to 12 business days after your order ships, depending on your location and destination.

Regional Estimates

Destination	Estimated Transit Time After Dispatch
Contiguous United States	6 to 10 business days
Alaska, Hawaii, and US Territories	8 to 14 business days
Canada	7 to 12 business days
United Kingdom and Western Europe	8 to 14 business days
Australia and New Zealand	9 to 15 business days
Asia Pacific	9 to 15 business days
Latin America	10 to 18 business days
Rest of World	12 to 20 business days

What Can Affect Delivery Times

Customs clearance procedures in the destination country
Weather events and natural disruptions
Peak shopping periods and carrier volume
Incorrect or incomplete shipping addresses
Local carrier delays outside our control

These estimates are provided as guidance, not guarantees. International orders may take longer during high-volume periods.

Customs, Duties, and Import Taxes

We Cover All Duties

We cover all customs duties and import taxes on every order. You will never be charged an additional fee upon delivery. The price you see at checkout is the final price you pay.

Import Documentation

For international shipments, we complete all required customs documentation accurately and in full. If a customs office contacts you for additional information, please reach out through our Contact page and we will assist immediately.

Refused Shipments

If a shipment is refused or abandoned due to unpaid duties caused by our documentation, we will reship your order at no cost or issue a full refund, whichever you prefer.

Order Tracking

How Tracking Works

Once your order ships, you will receive a tracking number by email. You can use that number to follow your package from our warehouse to your doorstep.

Tracking Not Updating

Tracking information can take 24 to 72 hours to appear in a carrier system after dispatch. If tracking has not updated within 5 business days of your shipping confirmation, please contact us and we will investigate with the carrier on your behalf.

Shipping Restrictions

Where We Ship

We ship to most countries worldwide. If your location is not available at checkout, please contact our customer service team through our Contact page and we will do our best to accommodate you.

Restricted Items

Some filtration components may be subject to local plumbing or water-treatment regulations. If a restriction applies to your address, we will notify you before dispatch and offer a full refund.

Address Accuracy

Before You Checkout

Please review your shipping address carefully before completing your order. We ship to the address exactly as it is entered at checkout.

After You Order

If you notice an error, contact us as soon as possible through our Contact page. We can usually correct an address before the order ships. Once a package is in transit, address changes may not be possible, but we will work with the carrier to try.

Undeliverable Packages

Packages returned to us as undeliverable due to an incorrect address can be reshipped once the address is confirmed. Additional shipping charges for reshipment are waived whenever the error is ours.

Damaged, Lost, or Delayed Packages

Damaged on Arrival

If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and a photo of both the outer packaging and the product. We will send a replacement immediately — no need to ship the damaged item back unless we ask you to.

Lost in Transit

If your tracking shows no movement for more than 10 business days, or if your order has not arrived within 30 days of dispatch, we will treat it as lost and send a replacement or issue a full refund. Your choice.

Delayed Beyond the Window

If your order exceeds the estimated delivery window for your region, contact us and we will investigate with the carrier. We will keep you informed at every step and resolve the situation as quickly as possible.