Refund Policy

60-Day Money-Back Guarantee

We stand behind our products completely. If you are not satisfied with your purchase for any reason, return it within 60 days of delivery for a full refund.

No pressure. No interrogation. No fine print designed to wear you down.

What the Guarantee Covers

The full purchase price of the product
Original taxes paid
Return shipping costs, through a prepaid label we provide
Both first-time purchases and replacement filter orders

Sixty days is long enough to shower with it, wash your hair with it, and decide whether it earned a permanent place in your bathroom.

How to Request a Return

Step 1: Get in Touch

Contact us through our Contact page with your order number and, if you would like to share it, the reason for the return. Feedback helps us improve, but it is not required.

Step 2: Receive Your Label

Our team will send you a prepaid return shipping label along with simple packing instructions. Returns are free — you will never pay to send something back.

Step 3: Pack It Up

Place the product back in the original box if you still have it. Our shipper box is designed to be reused for exactly this purpose. If the original packaging is gone, any secure box will do.

Step 4: Ship It

Drop the package off at the designated carrier location. Keep the drop-off receipt until your refund is confirmed.

Return Eligibility

Eligible for a Full Refund

Products returned within 60 days of delivery
Items in original condition with normal signs of use
Products with original packaging, or a reasonable substitute
Items purchased directly from us or from an authorized retailer
Unopened replacement filters and subscription shipments
Damaged or defective items, at any point within the guarantee period

Not Eligible for a Full Refund

Items returned after the 60-day window has closed
Products damaged by misuse, modification, or commercial use beyond normal household showering
Products purchased from unauthorized resellers or third-party marketplaces
Filter cartridges that have exceeded their 3-month service life by a wide margin, unless defective

If you are unsure whether your situation qualifies, please ask us. We would rather find a solution than turn someone away.

Refund Processing

Timeline

Once we receive and inspect your returned item, we process your refund within 5 to 10 business days.

How Refunds Are Issued

Refunds are issued to the original payment method used at checkout. We cannot redirect a refund to a different card or account.

When You Will See It

Most banks post refunds within 3 to 5 business days after we process them. Some institutions take up to a full billing cycle. If more than 15 business days have passed since your refund confirmation, please contact us and we will trace the transaction with you.

Partial Refunds

In rare cases, we may issue a partial refund where an item shows damage beyond normal use or is missing components. If this applies, we will always explain why before processing.

Return Shipping

Free Return Labels

We provide a free prepaid return shipping label for every eligible return. You will not incur any cost when returning a product.

International Returns

Customers outside the United States also receive a prepaid label wherever carrier coverage allows. If prepaid return shipping is unavailable in your country, we will reimburse reasonable return postage upon receipt of your receipt.

Exchanges and Replacements

Exchanging a Finish

Changed your mind about the color? Contact us and we will arrange an exchange for a different finish, subject to availability.

Defective Replacements

If your product arrives defective or fails within the warranty period, we will send a replacement at no cost. In most cases, we do not require the original item back — we will let you know if we do.

Subscriptions and Filter Refills

Cancelling a Subscription

Filter subscriptions can be paused, skipped, or cancelled at any time with no cancellation fee and no minimum commitment. Contact us through our Contact page or manage your subscription directly from your account.

Refunding a Subscription Shipment

Subscription filter shipments are covered by the same 60-day guarantee. Unopened filters can be returned for a full refund. To avoid future charges, please cancel or pause before your next renewal ships.

Already-Shipped Renewals

If a renewal ships before you intended to cancel, contact us within 14 days of the shipment date and we will refund the charge, provided the filters are unopened.

Damaged or Defective Items

If your item arrives damaged or stops working properly, contact us right away. We will replace it or refund you in full, and we will cover every associated cost. Please include your order number and, where possible, a photo so we can make things right quickly.

Late or Missing Refunds

If you have not received a refund you were expecting:

Check your bank account again — posting can take several business days
Contact your bank or card issuer — some institutions hold refunds for a full cycle
Reach out to us through our Contact page with your order number

We will confirm the refund status and provide a reference number you can share with your bank if needed.